Privacy policy

 

  • The Four Pears (collectively referred to as ‘The Four Pears’, ‘we’, ‘us’ or ‘our’) respects your privacy and is committed to protecting your personal data.

    This privacy policy provides information on how The Four Pears collects and processes your personal data when you visit us or use our website

    www.The FourPears.co.uk

    (‘the website’) (including any data which you may provide through the website when you contact us to provide feedback or making a booking), or use The Four Pears Wi Fi.

    It is important that you read this privacy policy so that you are fully aware of how and why we are using your data.

    Controller The Four Pears is the data controller of, and responsible for, your personal data processed using our website and any data processed when visiting us or using our Wi Fi.

    Contact details If you have any questions about this privacy policy or our privacy practices, including

    any requests to exercise your legal rights, contact our legal department – via e-mail.

    Full name of legal entity: The Four Pears Ltd Contact our Data Protection Officer E-mail address: GDPR@TechlinkIT.co.uk Changes to the privacy policy and your duty to inform us of changes This policy was last updated in April 2022 – and we will keep our privacy policy under regular review.

    It is a legal requirement that the personal data we hold about you be accurate and current. If any of the details we hold about you change, please do advise so that we can ensure our records reflect these changes.

    Third parties Our website may include links to third-party websites, plug-ins and applications, with which we work to provide certain services. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control third-party websites and are not responsible for their privacy statements.

    When you leave our website or apps, we encourage you to read the privacy policy of every website plug-in and/or application which you visit.

    The Four Pears is not the data controller for table service payments made via contactless devices. Contactless payments are processed in the UK via Dojo devices.

    Please see their respective websites for more information about the way these companies process your personal data.

    1. The data we collect about you Personal data means any information about an individual from which that person can be identified. It does not include data where identity has been removed (anonymous data).

    We may collect, use, store and transfer different kinds of personal data about you; which we have grouped together as follows:

    Identity data includes first and last names, vaccination status for COVID-19 and images captured on CCTV (including body camera) footage.

    Contact data includes postal address, e-mail address and telephone number(s).

    Financial data in accordance with the payment card industry data security standard, financial data is not held or stored by The Four Pears, it is passed straight to our current merchant payment provider.

    Transaction data includes details about payments for our products or services.

    Technical data includes Internet protocol addresses, browser plug-in types and versions, operating system/platform and other technology on the devices you use to access our website. For more information, see our Cookie Policy.

    Usage data includes information about how you use our website or Wi Fi.

    We do not collect any special categories of personal data about you (this includes details about your race, ethnicity, religious/philosophical beliefs, sexual orientation, political opinions, health and genetic/biometric data).

    How is your personal data collected?

    We use different methods to collect data from and about you, including through: automated technologies or interactions – as you interact with our website or use or Wi Fi, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this data using cookies and other similar technologies. See our Cookie Policy for further details.

    Third parties or publicly available sources – we receive personal data about you from various third parties and public sources, as set out below:

    o technical data from analytics providers, such as Google or Facebook, based outside of the European Economic Area (EEA)

    How we use your personal data

    We will use your personal data only when the law allows permits it. Most commonly, we will use your personal data in the following circumstances where:

    where we need to perform the contract we are about to enter into or have entered into with you (eg when you use our Wi Fi) where it is necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests where we need to comply with a legal or regulatory obligation.

    Generally, we do not rely on consent as a legal basis for processing your personal data. The Four Pears do not send third-party direct marketing communications to our customers. We may contact you with updates, relevant news or promotional information.

    Cookie Policy

    You can set your browser to refuse some or all browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website or apps may become inaccessible or may not function properly.

    In order to provide, support and improve our website (“Site”), The Four Pears will sometimes place small data files called ‘cookies’ on your device. Here we explain what cookies are, why we use them, and the choices you have when it comes to them.

    What are cookies?

    A cookie is a small text file that a website saves on your computer or mobile device when you visit the website. It enables the website to identify you and remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the website or browse from one page to another.

    How does The Four Pears use cookies?

    Cookies allow us to identify your computer and find out details about your last visit.

    The information collected by cookies includes general information about your computer settings, your connection to the Internet (such as your operating system and platform), IP address, your browsing patterns and duration on the Site as well as your location. Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer (see below, “How can you control the use of cookies?”).

    However, we can’t guarantee the optimal visiting experience to the Site when you choose to disable cookies.To make full use of the Site, your device (computer, tablet or mobile phone) will need to accept cookies in order for us to enable you to log in and to provide you with certain personalised features. By viewing, scrolling or navigating the Site you are accepting The Four Pears’s use of cookies in the ways described in this policy.

    The Site uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web, for helping us to understand how you use the Site and how we can improve your experience. These cookies may track things such as how long you spend on the Site and the pages that you visit, so that we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

    We use advertising cookies to show targeted ads to potential customers. The behavioural advertising cookies used by the Site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

    We also use social media buttons and/or cookies on the Site that allow you to connect with your social network in various ways. For these to work, the relevant social media sites (LinkedIn and Facebook) will set cookies through the Site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

    We use Hubspot on the Site to track where our traffic comes from, create forms, and track how the Site performs. For more information on Hubspot cookies you can view their cookies page here.

    We use cookies from Microsoft Clarity on the Site to help us better understand how users interact with the Site so that we can improve individual pages or site wide elements. You can view Microsoft’s cookie page here.

    Some people prefer not to allow cookies, which is why most browsers give you the ability to manage cookies to suit you. You can delete all cookies that are already on your computer and you can set most browsers to prevent cookies from being placed on your computer. Disabling cookies may limit your ability to use the Site.

    Every browser has different settings pertaining to the use of cookies. If you are not sure of the type and version of web browser you currently use to access the Internet, click on ‘Help’ at the top of your browser window and select the ‘About’ option.

    Google Chrome Click on ‘Tools’ at the top of your browser window and select Options Click the ‘Under the Hood’ tab, locate the ‘Privacy’ section, and select the ‘Content settings’ button The ‘Allow local data to be set’ function allows you to control whether cookies will be set on your device Microsoft Internet Explorer Click on ‘Tools’ at the top of your browser window and select ‘Internet options’, then click on the ‘Privacy’ tab

    If you wish to have an optimal browsing experience, ensure that your Privacy

    level is set to Medium or below, which will enable cookies in your browser Settings above Medium will disable cookies

    Mozilla Firefox

    Click on ‘Tools’ at the top of your browser window and select Options Then select the Privacy icon

    Click on Cookies. The ‘allow sites to set cookies’ function allows you to control whether cookies will be set on your device.

    Safari

    Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option

    Click on ‘Security’, the option that says ‘Block third-party and advertising cookies’ allows you to control third party cookies.

    Click on ‘Security’, the option that says ‘Block third-party and advertising cookies’ allows you to control third party cookies.

    We may amend or update this Cookie Policy from time to time so please review it periodically. If we make material changes, we will provide you notice of amendments to this Cookie Policy and update the “Last Modified” date at the top of this Cookie Policy.

    Change of purpose

    We will use your personal information only for the purposes for which we collect it, unless we reasonably consider that we need to use it for another purpose which is compatible with the original one.

    Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where required or permitted by law.

    Disclosures of your personal data We may share your personal data with the parties listed below for the purposes set out in the above table. External third parties:

    o Dojo – online payment gateway

    o Dojo – merchant payment provider

    o IT service providers acting as processors, based in the UK, which manage, maintain, update and/or provide system administration services for the website or the Wi Fi

    o professional advisers acting as processors, including bankers, auditors and insurers, based in the UK

    o CCTV providers of systems in The Four Pears

    o Health and safety consultants which provide services for incidentreporting and investigating

    o The Health and Safety Executive, local authorities, HMRC, lawenforcement agencies and any other central or local government bodies (in certain circumstances), where we are required to provide personal data to comply with our legal obligations or where it is requested and we may lawfully disclose it – eg for the prevention and detection of crime or to report serious health and safety incidents

    We do not allow our third-party processors to use your personal data for their own purposes. We permit them to process your personal data only for specified purposes and in accordance with our instructions.

    Any payment transactions carried out by us or our chosen third-party provider of payment-processing services will be encrypted.

    Data security

    We have appropriate security measures in place to prevent your personal data from being accidentally lost, altered, disclosed or accessed/used in an unauthorised way.

    In addition, we limit access to your personal data to those employees, agents, contractors and other third parties with a business need to know. They will process your personal data only on our instruction and are subject to a duty of confidentiality.

    We have implemented procedures to deal with any suspected personal data breach – where legally required to do so, we will notify you (and any applicable regulator) of a breach.

    Data retention

    For how long will you use my personal data?

    We will retain your personal data only for as long as necessary to fulfil the purposes we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

    In some circumstances, you can ask us to delete your data – see ‘Your legal rights’, below, for further information.

    Your legal rights

    Under certain circumstances, you have rights, under data protection laws, in relation to your personal data, as follows:

    Request access to your personal data (commonly known as a ‘data subject access request’). This enables you to receive a copy of the personal data we hold about you and to check that we are processing it lawfully.

    Request correction of the personal data which we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, although we may need to verify the accuracy of the new data which you provide to us.

    Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for our continuing to process it.

    You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. However, please note that, for specific legal reasons which will be notified to you at the time of your request (if applicable), we may not always be able to comply with your erasure request.

    Object to processing of your personal data where we are relying on a legitimate interest (or that of a third party) and there is something about your particular situation which makes you want to object to processing on this ground, because you consider that it affects your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

    Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios

    where: you want us to establish the data’s accuracy. our use of the data is unlawful, yet you do not want us to erase it.

    You need us to hold the data even if we no longer require it, as you need it to establish, exercise or defend legal claims.

    You have objected to our use of your data, yet we need to verify whether we have overriding legitimate grounds to use it.

    Request the transfer of your personal data to you or to a third party. We will provide you, or a third party you have chosen, with your personal data in a structured, commonly used, machine-readable format. Note that this right applies only to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

    Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

    If you wish to exercise any of the rights set out above, contact our Data Protection

    Officer: GDPR@TechlinkIT.co.uk

    No fee usually required

    You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, if your request is clearly unfounded, repetitive or excessive, we may legally charge a reasonable fee. Alternatively, in these circumstances, we could refuse to comply with your request.

    What we may need from you

    We may need to request specific information from you to help us to confirm your identity and to ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information about your request, to speed up our response.

    Time limit to respond

    We try to respond to all legitimate requests within one month, but it could take longer – if this is the case, we will notify you and keep you updated.